Reception Manager – 4* Hotel Carlow Full Time

We are currently recruiting on behalf of a busy 4-star hotel in Carlow, renowned for its warm hospitality, excellent service, and vibrant atmosphere. The hotel is seeking an experienced and enthusiastic Reception Manager to lead the front office team and ensure the delivery of a first-class guest experience.

This is a fantastic opportunity for a motivated hospitality professional with strong leadership skills, a passion for guest service, and a proven track record in hotel front office operations.

Key Responsibilities:

• Oversee the day-to-day operations of the reception and front office areas.

• Lead, train, and support the front desk team to ensure consistent service excellence.

• Manage guest check-in and check-out processes efficiently and professionally.

• Handle guest queries, feedback, and complaints with professionalism and urgency.

• Liaise closely with housekeeping, reservations, and other departments to ensure smooth operations.

• Maintain accurate records, manage billing processes, and ensure compliance with hotel policies.

• Prepare rosters and manage department staffing in line with business needs.

• Monitor KPIs and implement service improvements where needed.

• Uphold brand standards and deliver a welcoming, guest-focused environment at all times.