Front Office Manager Full Time

As Front Office Manager you will supervise all front office staff (day and night) and ensures proper completion of all front office duties. You will ensure the guest is offered the highest standards in service and care, anticipating their needs and being attentive at all times.

1. To offer the highest level of guest service in the Reception Area of the hotel, ensuring the agreed standards are achieved at all times. Hands on approach needed with focusing attention to the desk, not the back office
2. Manage the AM, PM and Night shift in the front office ensuring all employees perform tasks assigned to them, and coordinate the front office activities with other departments.
3. Resolves guest problems quickly, efficiently and courteously.
4. Ensuring all procedures are followed in relation to the handling of cash and keys, Reservation duties when necessary
5. Scheduling staff rosters based on budget, pace and forecast
6. Ensuring staff development is your main focus and tam building happens monthly where possible
7. Resolves guest problems quickly, efficiently and courteously.
8. To stay informed about daily operations and events, and brief team when necessary.
9. To ensure that you have an in-depth knowledge of your department product, in addition to being aware of the total hotel facilities.
10. To promote upselling and general sales within the department and cross selling between properties ensuring maximum revenue is generated for Hotel. Generate up selling reports and set out weekly targets for each of the team.
11. To ensure the Front Office SOP’s up to date with the current standards and training is conducted with the team daily and entered onto the Training Matrix.
12. Manage all feedback trackers in both Expedia Real-time, Excel and Opera and conduct audits with reports on a daily basis
13. To ensure the Team are trained on all SOP’s, checklists are reviewed and audited daily and reports are calculated on the training matrix on a weekly basis.
14. Ensure that company standard accounting policies are adhered to, for credit facilities, guest accounts, hotel floats, cash handling and key management.
15. To ensure that you have an in-depth knowledge of your department product, in addition to being aware of the total hotel facilities.
16. Review and implement sales strategies and developing a policy of up selling when required.
17. Enforcing a clean desk policy and guiding the team to do so also.
18. To encourage and maintain an effective working relationship with colleagues and managers.
19. To have pride and commitment in your area of work.
20. To attend training sessions as required.
21. To attend appraisal / assessments as required.
22. To attend Hotel and Departmental Meetings as required, ensuring effective communication at all levels.
23. To maintain all company policies and procedures.
24. To ensure that all hygiene regulations are adhered to at all times.
25. To comply with statutory and legal requirements for Health & Safety, Fire, Hygiene, Licensing and Employment.

Ideal candidate will be currently Front Office Manager in a 4* Hotel in Ireland and or an Assistant Front Office Manager looking to step up

HTAL24