Operations Manager – 4* Hotel Dublin Full Time

Located in North Dublin, we are recruiting for a senior role within a 4-star hotel.  We are seeking a highly motivated Operations Manager to support the General Manager in overseeing daily hotel operations and ensuring a seamless guest experience. As Operations Manager, you will play a key leadership role in the hotel, ensuring that all operational departments work efficiently and harmoniously to deliver consistently high standards of service. 

Key Responsibilities:

• Oversee day-to-day operations across key departments including Front Office, Housekeeping, Food & Beverage, Maintenance, and Events.

• Support department heads in managing staffing, rotas, inventory, training, and service delivery.

• Ensure each department complies with hotel standards and brand requirements.

• Champion a guest-first culture, ensuring positive, memorable guest interactions at every touchpoint.

• Monitor guest feedback and implement continuous service improvements based on insights.

• Handle escalated guest issues quickly and professionally.

• Motivate and mentor team leaders to achieve departmental and hotel-wide goals.

• Conduct regular briefings and performance reviews with department managers..

• Assist in labour forecasting, scheduling, and productivity reporting.

Skills & Competencies:

• Strong organisational and leadership skills with attention to detail.

• Excellent communication and interpersonal abilities.

• Calm under pressure with a hands-on, solution-focused approach.

• Proficient in hotel management systems (e.g. Opera, HotSoft) and MS Office.

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