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Located in North Dublin, we are recruiting for a senior role within a 4-star hotel. We are seeking a highly motivated Operations Manager to support the General Manager in overseeing daily hotel operations and ensuring a seamless guest experience. As Operations Manager, you will play a key leadership role in the hotel, ensuring that all operational departments work efficiently and harmoniously to deliver consistently high standards of service.
Oversee day-to-day operations across key departments including Front Office, Housekeeping, Food & Beverage, Maintenance, and Events.
Support department heads in managing staffing, rotas, inventory, training, and service delivery.
Ensure each department complies with hotel standards and brand requirements.
Champion a guest-first culture, ensuring positive, memorable guest interactions at every touchpoint.
Monitor guest feedback and implement continuous service improvements based on insights.
Handle escalated guest issues quickly and professionally.
Motivate and mentor team leaders to achieve departmental and hotel-wide goals.
Conduct regular briefings and performance reviews with department managers..
Assist in labour forecasting, scheduling, and productivity reporting.
Skills & Competencies:
Strong organisational and leadership skills with attention to detail.
Excellent communication and interpersonal abilities.
Calm under pressure with a hands-on, solution-focused approach.
Proficient in hotel management systems (e.g. Opera, HotSoft) and MS Office.
HTAL24