Menu
Oversee the day-to-day operations of the hotel reception, ensuring high standards of customer service and guest satisfaction.
Manage and lead the front desk team, including recruitment, training, performance management, and scheduling.
Ensure efficient check-in and check-out processes and the accurate handling of guest accounts and billing.
Handle guest complaints and feedback professionally, striving to resolve issues promptly and exceed expectations.
Monitor and maintain front office systems, reservations, and room allocation procedures in line with occupancy forecasts.
Collaborate with other departments (housekeeping, maintenance, F&B) to ensure seamless guest experiences.
Implement and maintain standard operating procedures (SOPs) for reception and front office tasks.
Ensure compliance with all health, safety, and data protection regulations.
Prepare departmental reports and contribute to revenue management through upselling and room yield strategies.
Qualifications & Experience:
Minimum 3 years’ experience in a front office supervisory or management role, ideally in a 4-star or higher hotel.
A degree or diploma in Hospitality Management or a related field is preferred.
Proficient in hotel management software (e.g., Opera, HotSoft, or similar PMS).
Skills & Competencies:
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Strong problem-solving and conflict resolution capabilities.
A passion for customer service and a keen eye for detail.
Ability to work well under pressure and in a fast-paced environment.
Flexibility to work various shifts, including weekends and holidays.
HTAL24